DSO aims to provide a professional and prompt approach to resolving requests for support at all times. The DSO service desk is your point of contact for all service management functions.

All support requests need to be logged on DSO's service desk and managed by our automated customer management system.

The service desk provides the following functions:

Availability Management – The majority of our services are monitored in real-time 24/7, this ensures that prompt response is given to potential or actual Service faults.

Incident Management – Any requests into the service desk are logged as Incidents and classified and managed through to resolution depending on nature/priority and severity.

Change Management - DSO manage changes and audit all changes so that potential problems and pitfalls resulting from such changes can always be reversed.

In order to log a request for support, customers are able to email the service desk via the links shown.

To log a service request please email ticket@dsoltd.com

Support ticket request

To raise a request with the service desk email: ticket@dsoltd.com

Please give a description of the request, contact details, any faults, providing as much information as possible to allow DSO to progress. This should include error codes & descriptions but can also include screen captures.

Once the request has been logged into the customer management system, DSO will provide the customer with a unique reference number and classify the request accordingly. This reference number will be quoted in all further communication regarding the request.